Terms & Conditions

The Urban Interior Company provides residential interior design and related services, which may include:

The availability and scope of services depend on the project location, property requirements, feasibility, and the terms agreed upon between the parties.

By using our website or engaging with our services, you confirm that:

• You are legally capable of entering into a binding agreement under applicable law.
• The information you provide is accurate and complete to the best of your knowledge.
• You will use our website only for lawful purposes.
• You will not misuse our website, submit fraudulent enquiries, or attempt to interfere with its operation.
• You understand that specific interior design and execution services may be governed by a separate quotation, proposal, work order, or written agreement.

Our website is intended to provide information about our business, interior design services, project capabilities, and enquiry or consultation options. You agree not to:

• Use the website for unlawful, fraudulent, or misleading purposes.
• Submit false contact information or impersonate another person.
• Attempt unauthorised access to our website, systems, or data.
• Upload malicious software or content that may damage our systems.
• Copy, reproduce, or commercially exploit our website content without permission.
• Use automated methods to extract website information in a manner that violates applicable law or interferes with website operations.

We reserve the right to restrict access to our website where reasonably necessary to protect our business, users, systems, or legal interests.

You may contact us through website forms, telephone calls, email, or other communication channels we make available. Submitting an enquiry does not automatically create a contractual relationship or guarantee that we will accept your project.

Our team may contact you to understand your requirements, including:

• Property location and configuration
• Type of interior design services required
• Estimated project budget
• Preferred design style and specifications
• Expected project commencement date
• Project feasibility and execution requirements

Any consultation, site visit, design discussion, or preliminary estimate will be subject to the scope and conditions communicated to you. Where a consultation or site visit carries a fee, the applicable fee and payment terms will be communicated before you are required to pay.

All quotations, estimates, proposals, and project budgets are based on the information available at the time of preparation. Unless expressly stated otherwise in writing:

• Preliminary estimates are indicative and are not binding final quotations.
• Final pricing may depend on site measurements, design approvals, material selection, specifications, labour requirements, and execution conditions.
• Any taxes, delivery charges, installation charges, third-party charges, or other costs will be identified in the applicable proposal or quotation, as appropriate.
• Changes to the project scope, material specifications, or customer requirements may affect the final price.
• Quotations may be subject to a stated validity period.
• A quotation becomes binding in accordance with its stated terms and applicable law once the relevant contractual requirements have been satisfied.

Customers are encouraged to review the complete proposal, payment schedule, inclusions, exclusions, and execution conditions before approving a project.

The price of an interior design project depends on factors such as property size, design complexity, materials, finishes, furniture, labour, installation requirements, and the agreed scope of work. The final commercial terms will be specified in the relevant quotation, proposal, invoice, or written agreement.

The approved quotation, proposal, drawings, specifications, and written agreement will define the agreed project scope. Requests to change the original design, material selection, dimensions, layout, or execution requirements may affect pricing and delivery timelines.

Customers should obtain written confirmation of material changes to avoid misunderstandings. Work outside the agreed scope will not automatically be included in the original project price.

Customers are responsible for reviewing and approving designs, drawings, specifications, material selections, and other project details within the agreed review periods. You agree to:

• Provide accurate property details and project requirements.
• Ensure that you are authorised to commission work at the relevant property.
• Provide necessary access for measurements, site inspections, deliveries, and execution.
• Obtain any approvals or permissions that are your responsibility as property owner or occupant.
• Review drawings, dimensions, layouts, and specifications before approving them.
• Inform us promptly of relevant changes in property conditions or project requirements.
• Make payments in accordance with the agreed schedule.

Delays in providing information, approvals, access, or payments may affect the project schedule. Where required, the parties will discuss and document resulting adjustments.

Estimated project timelines will be communicated through the relevant proposal or written agreement. Actual timelines may depend on:

We will make reasonable efforts to communicate material delays and coordinate revised schedules. Any agreed completion date, delay remedies, or extension provisions will be governed by the applicable project agreement and mandatory law. We will not rely on these terms to exclude liability where prohibited by law.

Interior design projects may involve materials, appliances, hardware, furniture, fittings, and other products sourced from third-party manufacturers or suppliers.

Nothing in these terms excludes statutory rights relating to defective products, deficient services, or other protections that cannot lawfully be excluded.

The scope of interior design and execution services may be affected by existing property conditions, concealed wiring, plumbing, structural elements, moisture, uneven surfaces, or other site-specific circumstances.

Cancellation and termination rights will be governed by the applicable quotation, project agreement, and mandatory consumer protection laws. If you wish to cancel a project or service, please contact us in writing at business@theurbaninteriorcompany.in. Your request should include your name, project reference where available, and the service to cancel.

No provision of this section is intended to waive any cancellation, refund, or consumer right that cannot lawfully be excluded.

Unless otherwise agreed in writing, website content and original materials created or owned by The Urban Interior Company are protected by applicable intellectual property laws. These materials include:

You may view our website and use its content for personal, non-commercial reference. You must not reproduce, distribute, modify, publish, or commercially exploit protected content without prior written permission.

We may wish to photograph or document completed interior design projects for our portfolio, website, social media, or marketing materials.

• • We will seek appropriate permission before using identifiable customer information or project images where required by law or circumstances.
• • Customers may inform us of agreed confidentiality or privacy restrictions before photography.
• • We will not treat property photograph submissions or project commissions as blanket permission to publish photos publicly. Where consent is required, we will obtain it through an appropriate process.

Our website may contain links to third-party websites, social media platforms, map services, payment services, or other external resources. These services operate under their own terms and privacy policies.

We do not control third-party websites and are not responsible for their independent content, policies, or practices, except where responsibility cannot be excluded under applicable law. Your use of a third-party service may be subject to additional terms imposed by that provider.

Your use of our website and submission of personal information are also governed by our Privacy Policy. We may collect and use information you provide to respond to enquiries, prepare proposals, coordinate projects, provide customer support, and carry out other disclosed purposes in accordance with applicable law.

We make reasonable efforts to ensure that the information on our website is accurate and current. However, website content may occasionally contain typographical errors, outdated information, or omissions.

Photographs, sample designs, visualisations, and project images are provided for illustrative purposes. Actual results may differ depending on site conditions, dimensions, material availability, lighting, and the final approved specifications.

Information on the website does not replace a project-specific quotation or written agreement. We may update website content from time to time without prior notice.

To the extent permitted by applicable law, we will not be responsible for losses arising solely from:

• • Temporary website interruptions or technical issues beyond our reasonable control.
• • A user's unauthorised use of website content.
• • Inaccurate or incomplete information supplied by a customer.
• • Third-party services or websites outside our reasonable control.

To the extent permitted by applicable law, you may be responsible for losses or claims arising directly from your unlawful use of our website, fraudulent submissions, infringement of third-party rights, or material breach of these terms.

This provision does not make you responsible for losses caused by our own unlawful acts, negligence, contractual breaches, or other conduct for which we remain legally responsible.

A party may be affected by events beyond its reasonable control, including natural disasters, severe weather, fire, war, government restrictions, public emergencies, or major disruptions to essential services and supply chains.

If you have a complaint regarding our website, services, project execution, billing, or communications, please contact us using the details below:

These Terms and Conditions are governed by the laws of India.

We may update these Terms and Conditions to reflect changes in our services, business practices, website functionality, or applicable law. The revised terms will be published on this page with an updated revision date.

Where required by law or an existing agreement, we will provide appropriate notice or obtain necessary agreement to material changes. Continued use of our website after an update does not override any consent or contractual requirement imposed by applicable law.

If any provision of these Terms and Conditions is held invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Any invalid provision will be interpreted or modified only to the extent legally permissible and necessary to give effect to its intended purpose.

These Terms and Conditions govern general use of our website. For an interior design or execution project, the applicable quotation, approved scope of work, payment schedule, written agreement, and any mutually agreed amendments will govern the specific commercial and operational terms of that project.

If a conflict arises, the documents will be interpreted together, subject to the applicable agreement and mandatory law.

For questions about these Terms and Conditions, our services, or your project, please contact us: