We never sell or trade your personal information to third parties for independent commercial marketing.
Data collected is strictly used to evaluate your property, create proposals, and execute turnkey design projects.
Protected with technical safeguards, restricted access controls, and vetted project delivery partners.
Structured in accordance with the Digital Personal Data Protection (DPDP) Act, 2023, and IT Act, 2000.
At The Urban Interior Company, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, enquire about our interior design services, book a consultation, or communicate with us.
We provide residential interior design and turnkey interior execution services across Pune, Pimpri-Chinchwad (PCMC), and other locations in Maharashtra, subject to project availability.
By using our website or voluntarily submitting your information through our enquiry forms, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will seek it through an appropriate consent mechanism.
The Urban Interior Company
4th Floor, Suratwala Mark Plazzo, Office No. B-422, Hinjewadi, Pune, Maharashtra 411057, India
For privacy-related questions, requests, or complaints, please contact us using the details above.
We may collect the following categories of information, depending on how you interact with our website and services.
When you contact us, request a consultation, or submit an enquiry, we may collect:
To understand your requirements and prepare a suitable proposal, we may collect information about your property or proposed project, including:
Please ensure that you have the right to share any photographs, floor plans, or other materials you submit.
If you contact us for vendor registration, professional collaboration, or business-related purposes, we may collect your name, business name, contact details, service category, portfolio, and other information relevant to evaluating the proposed collaboration.
When you visit our website, certain technical information may be collected automatically, depending on your browser, hosting configuration, and tracking settings. This information may include:
We use this information to maintain website functionality, improve user experience, understand website performance, and help protect our website against misuse.
We may collect information through the following channels:
When you request information about our interior design services.
When you schedule or request an initial consultation.
When you contact us or respond to our enquiry follow-up.
When you send us an enquiry or share floor plans and project details.
When you interact with ads or submit lead forms on Facebook, Instagram, Google, etc.
Where enabled, through website analytics, ad measurement, and similar tools.
When you submit information for a professional or commercial collaboration.
If we receive your enquiry through a third-party advertising platform, that platform may also process your information under its own privacy policy.
We use personal information for legitimate and disclosed business purposes, including:
Where permitted by law and subject to applicable consent requirements, we may use relevant information to:
We will not use personal information for purposes incompatible with the purpose disclosed at the time of collection unless we have an appropriate legal basis to do so.
We may process information where necessary to comply with applicable laws, maintain business records, establish or defend legal claims, or respond to lawful requests from competent authorities.
Our website may use cookies, pixels, tags, scripts, and similar technologies. Cookies are small files stored on your device that can help websites remember preferences, maintain functionality, and understand usage patterns.
Help support basic website functions, security, and page navigation.
If enabled, help us understand website traffic, visitor behaviour, and performance.
If enabled, help measure campaign effectiveness, attribution, and relevant audiences.
We may use services such as Google Analytics, Google Ads conversion tracking, and the Meta Pixel if these tools are installed and activated on our website. These technologies may collect information such as browser identifiers, pages visited, advertising interactions, approximate location inferred from technical information, and conversion events.
We will configure non-essential tracking and consent controls in accordance with applicable legal requirements. Where consent is required, non-essential tracking should not be activated before the relevant consent is obtained.
You may also manage cookies through your browser settings. Blocking certain cookies may affect website functionality.
Important: The technologies listed above are examples of tools we may use. We will disclose and configure the tools actually deployed on our website rather than represent unused tools as active.
Relevant team members may access your information to respond to enquiries, prepare proposals, coordinate consultations, and manage projects.
Trusted providers supporting website hosting, CRM, business email, appointment scheduling, and security. Access is strictly limited to what is reasonably necessary.
Where required to fulfil your request, relevant project details may be shared with vetted contractors, suppliers, installers, and site personnel.
If enabled, data may be shared with platforms like Google and Meta for conversion attribution and performance measurement under their privacy policies.
Disclosures required by applicable law, a valid legal process, or lawful request from an authorised governmental authority.
In the event of a merger, restructuring, acquisition, or transfer of assets, subject to applicable confidentiality and legal requirements.
We do not authorise third parties to use your personal information for unrelated purposes merely because they provide services to us.
We aim to handle information collected through our advertising and website integrations transparently and responsibly. Where Google Ads, Facebook Ads, Instagram Ads, or related tracking technologies are used:
Where advertising platforms allow you to manage personalised advertising preferences, you may use their available privacy controls. The privacy practices of Google, Meta, and other platforms are governed by their respective policies and terms.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes, and meeting applicable legal obligations.
Retained while we evaluate and respond to your design request.
Retained for the duration of the project and for an appropriate operational period afterwards.
Retained for the statutory duration required by Indian taxation and company law.
Retained in accordance with system configuration and standard rotation schedules.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to applicable legal obligations and legitimate record-retention requirements. You may contact us to request deletion of information, subject to applicable law.
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. Depending on our systems and operational requirements, these measures may include:
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. If a personal data breach occurs, we will respond in accordance with applicable legal requirements, including any applicable notification obligations.
Subject to applicable law and the relevant provisions coming into force, you may have the right to:
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. It may also affect our ability to respond to your enquiry or provide certain services where the information is necessary for that purpose. Some information may need to be retained where required by law or necessary for the establishment, exercise, or defence of legal claims.
To submit a privacy request, please send an email with the following details:
We may request reasonable verification information where necessary to protect your privacy and prevent unauthorised disclosure. We will handle requests within the timeframes and procedures required by applicable law.
Our services are primarily intended for adults seeking residential interior design and related services. We do not knowingly solicit personal information from children for independent marketing purposes.
If you believe a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action in accordance with applicable law.
Our website may contain links to third-party websites, social media platforms, map services, or external booking and communication tools. When you visit or interact with these services, their own privacy policies and terms may apply.
We do not control the independent privacy practices of third-party websites and encourage you to review their policies before submitting personal information. A link to an external website does not mean that we endorse every privacy practice of that website.
We may contact you to respond to an enquiry, discuss your project requirements, arrange a consultation, or provide information you have requested.
Where permitted by applicable law and supported by the relevant consent or other lawful basis, we may also send promotional communications about our services.
You may request that we stop sending promotional communications by contacting us at business@theurbaninteriorcompany.in, or by using an unsubscribe mechanism where one is provided.
Opting out of promotional communications will not necessarily prevent service-related messages or communications necessary to fulfil an existing contractual or legal obligation.
We may update this Privacy Policy from time to time to reflect changes in our services, website technology, data practices, advertising integrations, or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes to our data processing practices.
We encourage you to review this page periodically.
If you have questions, concerns, or complaints about the collection, use, storage, or disclosure of your personal information, please contact our grievance redressal channel:
The Urban Interior Company
4th Floor, Suratwala Mark Plazzo, Office No. B-422, Hinjewadi, Pune, Maharashtra 411057, India
We will review complaints and respond in accordance with applicable legal requirements. Where applicable, you may also have the right to approach the competent authority under Indian data protection law.
This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including, where applicable:
The applicability of particular provisions depends on the relevant facts, legal requirements, and commencement notifications.
By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy.
Where we rely on consent for a particular processing activity, we will seek that consent through an appropriate mechanism and provide the information required by applicable law.
You may withdraw consent in accordance with the procedures described in this policy, subject to applicable legal requirements.
Thank you for trusting The Urban Interior Company with your information.
We are committed to treating your personal information responsibly, securely, and transparently.